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Tpi.net
Deregulation SparksTransformational SourcingAmong Utilities
By Dr. Nigel Walker Partner, TPI CONTENTS
Background and Evolution of the Utilities
DEREGULATION SPARKS TRANSFORMATIONAL SOURCING AMONG UTILITIES
Utilities have considered the advantages of
Today, asset transfers and third-party sourcing are
outsourcing for years, though it usually involved
becoming more attractive, allowing utilities to sell
transferring people rather than assets in the regulated
their non-core business- and IT-related operations
era. The ongoing competitive pressure spurred by
and associated equipment to their chosen service
utilities deregulation has now freed — or perhaps
providers. In this way, they may lower their overhead
forced — utility executives to consider alternative
costs and sell electric power at a more competitive
sourcing strategies as an integral factor in positioning
price for the consumer while maintaining profits.
their companies for strategic advantage.
In the past, some utilities and service providers
More than ever, the focus for utilities is on cost
formed joint ventures in order to launch and evolve
reduction, variability of costs and better service
customized, commercial capabilities. Joint ventures
provision to stay in business and sustain success,
such as Capgemini Energy, which is co-owned by
thus executives are getting more serious about
TXU (Texasbased utility), meant that both entities
investigating new alternatives for competing more
could attract newer and greater numbers of
effectively. Based on the regulatory history and
customers while simultaneously allowing the utility
resulting industry participant behavior that TPI has
to gain a share of the proceeds. In response to this
noted in this sector, we believe that utilities’ appetite
model, a large number of IT service providers have
for sourcing alternatives will continue to grow.
strengthened their specialist utility areas and can also boast a critical mass of utility customers in a fairly
BACKGROUND AND EVOLUTION OF THE UTILITIES INDUSTRY COMPETITIVE LAND-
With TXU having adopted a successful outsourcing
The deregulation of some electric power markets
strategy in 2004 that contributed to the quadrupling
has ushered in an era of new competition among
of its stock value, other utilities are now eyeing
the utilities in North America, and competition is
similar options as a sound bet for their long-term
forcing power providers to offer consumers more
future. Some of the largest industry players are now
competitive rates with variable cost structures versus
vigorously considering outsourcing business processes
the traditional fixedcost structure.
and information technology (IT) components to gain an edge or to simply stay in the competitive game.
Copyright 2006 – All Rights Reserved
Technology Partners International, Inc. DEREGULATION SPARKS TRANSFORMATIONAL SOURCING AMONG UTILITIES RADICAL TRANSFORMATION IS IMPERA-
Because utilities want and need to improve the
TIVE FOR MEETING DEREGULATION CHAL-
way they do business, they desire best-of-breed
technologies and world-class processes that service
Utilities’ transformation goals revolve around a
providers can offer. Accenture and Capgemini, with
quantum shift in capability rather than merely making
strong transformational consulting experience, are
over the back office of IT, Finance & Accounting, Human
strong service providers in this scenario. Others such
Resources, Customer Relationship Management
as EDS and IBM have quite large utility customer
(CRM), Procurement and other functions. Today’s
bases, albeit primarily in the IT realm.
utilities executives do not want the service provider to “run the same mess for less.” Instead, they want
TPI expects to see more outsourcing transactions in
the service provider to help them radically transform
the utility industry this year and in coming years. After
the services they are currently supporting. This
the TXU outsourcing transaction in 2004, TPI saw its
means fundamentally transforming and boosting
pipeline for transactions in the energy sector grow
productivity and efficiency, which leads to cost
as utility firms adopted assessments of alternative
reductions and better performance that positions the
sourcing options at an unforeseen pace. TXU’s four-
utilities for a deregulated (or — at minimum — less
fold rise in stock price has certainly spurred its peers to
regulated), more competitive environment.
look at sourcing as a viable approach to transforming their businesses to meet the changing demands of
Utilities continue to experiment with outsourcing
contract lengths, number of service providers and scope of services delivered. Many believe that they may negotiate lower costs if they outsource entire functions — or end–to-end processes such as procure-to-pay or hire-toretire — for longer terms. Other sourcing transactions have a narrower scope, such as outsourcing Applications Development & Maintenance (ADM) to a firm that can do it more efficiently with a better cost structure.
Copyright 2006 – All Rights Reserved
Technology Partners International, Inc. DEREGULATION SPARKS TRANSFORMATIONAL SOURCING AMONG UTILITIES SOURCING OPTIONS CAN HELP ADDRESS
creating substantial demand for transformational
ONGOING CUSTOMER RELATIONSHIP MAN-
sourcing strategies in the utility industry. Cinergy’s
AGEMENT CHALLENGES
US$9.1 bil ion merger with Duke Energy and Exelon’s
Utilities are still viewed as a community service, and
acquisition of Public Service Enterprise Group (PSEG)
utility companies must stay in touch with their local
are two examples of high-profile M&A activity among
consumers. For this reason, CRM has always been a
formidable requirement and a challenge for utili-ties. Owing to the enormous number of residential
OUTSOURCING IN UTILITIES INDUSTRY
customers that must be served, the demand for
POISED FOR ACCELERATION
more sophisticated and unique systems to enhance
As demonstrated by TXU and others, utilities are
customer-facing business processes runs high. Often,
increasingly recognizing the need to adapt to today’s
in fact, a utility’s entire employee base has annual
market conditions and are acting on that knowledge.
bonuses linked to customer satisfaction statistics, so
And although they may slightly lag some other
they are very focused on customer service interac-
industry sectors in their speed to change, TPI believes
tion and satisfaction. Some are outsourcing both
that, based on current trends, utilities will pursue
people and technology. Others outsource only the
sourcing strategies more aggressively as they look
technology, electing to keep their own people so
to remain competitive, reduce costs and increase
as to remain closer to the local community and to
For more information about sourcing issues and options for utilities, contact Dr. Nigel Walker, Partner,
SMOOTHER MERGERS AND ACQUISITIONS, GREATER COST REDUCTIONS THROUGH
TPI, at nigel.walker@tpi.net or +1 972 523 0963. TRANSFORMATIONAL SOURCING The energy industry expects more utility mergers in the wake of deregulation, which wil , in turn, stimulate greater interest in outsourcing strategies.
Merging companies stand to benefit from cost reduction opportunities as they successful y integrate and transform their respective operations into single entities, and outsourcing can help pave the way. Merger and acquisition (M&A) activities, consolidation and other emerging business opportunities are
Copyright 2006 – All Rights Reserved
Technology Partners International, Inc. ABOUT TPI: TPI is the founder and innovator for the sourcing advisory industry, and the largest sourcing advisory firm in the world. We are expert at a broad range of business support functions and related research methodologies. Utilizing deep func- tional domain expertise of accomplished industry experts who possess extensive practical experience, TPI collaboratively works with organizations to help them optimize their business operations through the best combination of insourcing, offshoring, shared services and outsourcing. For additional information, visit www.tpi.net. Americas Asia Pacific +1 281 465 5763 or +44 (0)1737 371523 or +61 (0) 2 9006 1610 or
2000 EASTERN NATIONAL 4-H HORSE ROUND-UP BEGIN ONE-ON-ONE Q. Describe the motion of a horse that has low, round, thick withers. A. Generally, the horse will often have a rolling gait and a heavy front end, overall, moving poorly Q. What is the name of the medication that improves circulation within the foot? It is often used on horses with Navicular disease. Q. What is the name of the s
2000 EASTERN NATIONAL 4-H HORSE ROUND-UP BEGIN ONE-ON-ONE Q. Describe the motion of a horse that has low, round, thick withers. A. Generally, the horse will often have a rolling gait and a heavy front end, overall, moving poorly Q. What is the name of the medication that improves circulation within the foot? It is often used on horses with Navicular disease. Q. What is the name of the s